Refund & Cancellation Policy

1. Overview

At azmth, operated by The Future Network LLP, we strive to provide exceptional AI-powered call management services. This Refund and Cancellation Policy outlines the terms and conditions regarding subscription cancellations, refunds, and related matters. By subscribing to our services, you agree to the terms outlined in this policy.

2. Subscription Cancellation

2.1 How to Cancel

You can cancel your subscription at any time through the following methods:

• From your Dashboard: Navigate to Subscriptions > Manage Subscription > Cancel
• By Email: Send a cancellation request to support@azmth.in
• Contact Support: Reach out to our customer support team

2.2 Cancellation Effective Date

When you cancel your subscription:

• Your subscription will remain active until the end of your current billing period
• You will continue to have access to all features until the subscription expires
• No further charges will be made after cancellation
• Your data will be retained for 30 days after subscription expiration

2.3 Subscription Pause

If you need a temporary break, you may request to pause your subscription instead of canceling. Paused subscriptions can be resumed at any time without losing your data or configurations. Contact support to discuss pause options.

3. Refund Policy

3.1 General Refund Terms

3.2 Eligible Refund Scenarios

Refunds may be considered in the following situations:

• Service Unavailability: Extended service outage (more than 48 hours) due to our fault
• Duplicate Charges: Accidental duplicate billing for the same subscription period
• Technical Issues: Persistent technical problems that prevent service usage despite our support efforts
• First-Time Subscribers: Cancellation within 7 days of initial subscription with minimal usage
• Billing Errors: Incorrect amount charged due to system errors

3.3 Non-Refundable Items

The following are non-refundable:

• Consumed call minutes and telephony usage
• Phone number purchases and monthly rental fees
• Setup fees and one-time charges
• Subscriptions cancelled after 7 days of activation
• Partial month usage after cancellation
• Add-on services and premium features already utilized

4. Refund Request Process

4.1 How to Request a Refund

To request a refund, please follow these steps:

1. Email us at support@azmth.in with the subject "Refund Request"
2. Include your account email and subscription details
3. Provide a detailed reason for the refund request
4. Attach any relevant screenshots or documentation

4.2 Processing Time

• Review Period: 3-5 business days to review your request
• Decision Notification: You will be notified via email of the decision
• Refund Processing: Approved refunds are processed within 5-7 business days
• Bank Credit: Refund reflection in your account may take additional 5-10 business days depending on your bank

4.3 Refund Method

Refunds will be credited to the original payment method used for the purchase. We process refunds through Razorpay payment gateway, and the refund will appear in your account as per your bank's processing timeline.

5. Plan Downgrades

If you wish to downgrade to a lower-tier plan:

• Downgrade takes effect at the start of your next billing cycle
• No prorated refunds are provided for unused time on the current plan
• Features exclusive to higher tiers will become unavailable after downgrade
• Your data and configurations will be preserved where applicable

6. Plan Upgrades

When upgrading to a higher-tier plan:

• Upgrade takes effect immediately
• You will be charged the prorated difference for the remaining billing period
• New features become available instantly upon successful payment

7. Failed Payments

If a payment fails:

• We will attempt to charge your payment method up to 3 times
• You will receive email notifications about failed payment attempts
• Service may be suspended after multiple failed payment attempts
• You can update your payment method in the dashboard to restore service

8. Free Trial

If we offer a free trial period:

• No payment is required during the trial period
• You may cancel at any time during the trial without any charges
• If not cancelled, your subscription will automatically convert to a paid plan
• Trial periods cannot be extended or repeated

9. Special Circumstances

We understand that exceptional circumstances may arise. In cases of:

• Medical emergencies
• Business closure or bankruptcy
• Natural disasters or force majeure events

Please contact us with relevant documentation, and we will review your case with compassion and flexibility.

10. Dispute Resolution

If you are not satisfied with our refund decision:

1. Contact our support team to discuss your concerns
2. Request an escalation to our billing department
3. If still unresolved, you may contact Razorpay's dispute resolution

11. Policy Changes

We reserve the right to modify this Refund and Cancellation Policy at any time. Changes will be posted on this page with an updated revision date. Continued use of the Service after changes constitutes acceptance of the modified policy.

12. Contact Us

For any questions regarding refunds or cancellations, please contact us: