1. Introduction
Welcome to azmth ("we," "our," or "us"), operated by The Future Network LLP. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered call management platform and related services.
2. Information We Collect
2.1 Personal Information
- Name and contact information (email address, phone number)
- Account credentials and authentication data
- Billing information and payment details
- Company/organization information
- Profile information and preferences
2.2 Call Data
- Call recordings and transcriptions
- Call metadata (duration, timestamps, caller information)
- Voice agent configurations and settings
- Call analytics and performance metrics
2.3 Technical Information
- IP address and device information
- Browser type and version
- Usage patterns and interaction data
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the collected information for the following purposes:
- Providing and maintaining our AI call management services
- Processing transactions and managing subscriptions
- Improving and personalizing user experience
- Analyzing usage patterns and service performance
- Sending service updates, security alerts, and support messages
- Complying with legal obligations and enforcing our terms
- Training and improving our AI models (with anonymized data)
4. Data Sharing and Disclosure
We may share your information with:
- Service Providers: Third-party vendors who assist in operating our platform (e.g., payment processors, cloud hosting, telephony services)
- Legal Requirements: When required by law, regulation, or legal process
- Business Transfers: In connection with mergers, acquisitions, or asset sales
- With Your Consent: For any other purpose with your explicit consent
We do not sell your personal information to third parties for marketing purposes.
5. Data Security
We implement industry-standard security measures to protect your information, including:
- Encryption of data in transit and at rest
- Secure authentication mechanisms
- Regular security audits and vulnerability assessments
- Access controls and employee training
- Incident response procedures
6. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Call recordings and transcriptions are retained based on your subscription plan and preferences. You may request deletion of your data at any time, subject to legal and contractual obligations.
7. Your Rights
You have the following rights regarding your personal information:
- Access: Request access to your personal data
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your personal data
- Portability: Request a copy of your data in a portable format
- Objection: Object to processing of your data
- Withdrawal: Withdraw consent at any time
8. Cookies and Tracking
We use cookies and similar technologies to enhance your experience, analyze usage, and personalize content. You can manage cookie preferences through your browser settings. Essential cookies are required for the platform to function properly.
9. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at: